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2020/08/11

保德信人壽客戶權益說明

保德信人壽感謝客戶的關心,也謝謝您選擇保德信人壽,讓我們有機會為您提供保障規劃。本公司以客戶的權益為最優先,這點始終不變。關於近來本公司之報載消息,謹此提供說明,以表達對您的重視,並解答您可能會有的疑慮。相關問題如有更新請參考官網:http://www.prulife.com.tw/。


問題一:新聞報導保德信人壽將出售給台新金控,這個消息是真的嗎?

是的。保德信金融集團已與台新金融控股股份有限公司達成最終協議,出售台灣保德信國際人壽保險股份有限公司。本交易尚待主管機關核准,並完成需符合一般交易完成條件。


問題二:作為保戶,我需要採取什麼行動嗎?

不需要,因為您擁有的有效保單將維持不變。


問題三:我的保單內容權益會有變化嗎?

不會。本公司以客戶的權益為最優先,保德信人壽所售出的保單,皆遵循台灣的法規並由法律所保障,您的保戶權益將不受任何影響,而您擁有的有效保單所提供之保障,將維持不變且持續有效。


問題四:我的保單服務內容,會不會有任何改變?

不會。您擁有的有效保單之條款內容都將維持不變,包括保單條款本身的保障、保單借款以及其他的契約變更的服務。如有任何保單方面的服務需求或疑問,請聯絡您的壽險顧問或銀行理專,亦可致電本公司客服專線0800-015000,我們將竭誠為您服務。


問題五:出售決議與台灣保德信人壽的財務狀況有關嗎?

台灣保德信人壽出售決議與公司的財務狀況無關,純為保德信金融集團聚焦於日本及全球高成長新興市場的國際策略。台灣保德信人壽的財務穩健,沒有改變,公司的風險資本適足率和淨值比皆遠超過金管會的法規要求。出售與本公司的業務營運亦無關聯,亦不影響我們履行對保戶、業務夥伴與員工承諾的能力。


問題六:如有其他問題,我可以聯絡的方式?

若客戶有任何疑問或指教,敬請參考本公司官方網站或致電本公司客服專線0800-015000,我們將竭誠為您服務。


Message to POT Customers

 

Dear policyholders, thank you for your care, and thank you for choosing POT to serve you with life insurance protection. As always, we prioritize customer’s right. We would like to provide information with regards to the recent news coverage for your possible concerns and to show our value of all customers. For more updates, please visit our website: http://www.prulife.com.tw/

 

1. The news reports say that POT is going to be sold to Taishin financial holdings. Is this true?

Yes. Prudential Financial, Inc. has entered into a definitive agreement with Taishin Financial Holding Co., Ltd., to sell Prudential Life Insurance Company of Taiwan. The completion of the transaction is subject to regulatory approvals and customary closing conditions.

 

2. Is there any action I need to take as a policyholder?

No. Your valuable insurance protection remains the same.

 

3. Will there be any change to my insurance coverage and benefit?

No. POT prioritizes our customer’s benefit. Insurance products sold legally in Taiwan by POT are protected by Taiwan law, so your rights as policyholder will not be affected. The coverage of the policy you purchased from POT will remain unchanged.

 

4. Will there be any change to my policy services?

The terms and conditions of your policy remain in force, including provisions and arrangements for policy loans and other policy change services. Should you have any inquiries or needs regarding policies, please contact your Life Planner and/or your bank financial advisors. You can also call our customer toll-free number at 0800-015000. We are always at your service.

 

5. Is the sale due to POT’s financial situation?

This sale of POT is nothing to do with POT’s financial strength. It is consistent with Prudential Financial’s strategic focus internationally on Japan and higher-growth emerging markets around the world. POT’s robust financial strength remains unchanged and our RBC and net-worth ratio both far exceeds the regulatory requirement. The sale is not related to our business operation, either, and it won’t affect our commitment to our policyholders, business partners, and employees.

 

6. If I have any other questions, how do I contact you?

Should you have any questions or suggestions, please refer to the information on our corporate website or call our customer toll-free number 0800-015000. We will be at your service.